Standard Work

AZCARES Child Support Portal Down Time Protocols

AZCARES Portal Issue Troubleshooting Steps

Central Mailroom Repository Document Retention

Complete a Housing Request

ECT Income Withholding Lump Sum

e-Employer Registration

e-OSCAR Automated Consumer Dispute Verification (ACDV)

e-OSCAR Block Notification

e-OSCAR Dispute Response (DR) Notifications

Employer Tasks in AZCARES

Front Desk Centralized Process

How to Create a Form in AZCARES

Incoming Mail (Inter-Office, USPS, Drop-Off) and Outbound Mail

NMSN Part A & B

Receiving Mail Process

State Services Portal (SSP) electronic termination (eTermination)

Suicidal & Threatening Client Calls

Terminations - Employer Care Team

Undeliverable Income Withholding Order

Verification of Employment

Virtual TANF Child Support Pre-Cooperation Process

First Pass Yield Standard Work

Intake Interim Process

Local Intake for all New Cases

Adding an Employer for the Support Payor

APLS Locate Request for Authorized Agent

Employer File Actions

Generating a Verification of Employment Request

Locate Process

Reviewing Automated Locate Information

Cloning HPP Acknowledgments List

Paternity Updates (PACC)

Processing Acknowledgments of Paternity (AOP)

Processing Paternity Cases

Requesting Data Verification (DV)

Requesting Paternity Updates

AGO Referral: P&E Cases

Equalizing Child Support

Initiating Establishment of Support Orders Request

Modification Review and Referral

Process Acknowledgements of Paternity (AOP)

Adjust Case Accounts

Arrears Calculation Analyzer Tool (ACAT)

Arrears Calculation Process and Approval

Arrears Calculation Report

Case Balance Details/History (AZCARES)

Court Order Set Up, Obligation and Activation

Genetic Testing Fee Set Up

Holistic Debt Work

Overpayment Criteria and Process

Processing Direct Payment Cases

Administrative Lien Procedure

Adoption Court Order

AZMVDNOW Access

B0033 Worklist Item REVIEW FOR INCOME WITHHOLDING-CASEWORKER NOTIFIED

Case Transfer from the DCSS (IV-D) to the Clerk of the Court (Non-IV-D)

Clearinghouse Fees (CHF) and Genetic Testing Fees (GTF) Only Cases

Clearinghouse Fees (CHF) Phone Call Voicemail Script

Contempt Procedures

Essential Information for Calculation Requests

Evader Team Process for Child Support Evader Referrals and Website Posting

E7029 Task Code Process

Federal Criminal Contempt Procedure

Financial Institution Data Match (FIDM)Manual Case Selection

Hardship Updated Process

Injured Spousal Waiver (ISW) Submission

Issuing or Stopping an Income Withholding Order (IWO)

Judicial Contempt Review

Outreach and Engagement (Local)

Processing and Depositing FAS and SCP Payments

SNLO Payment Hold Report: Local Enforcement cases

Spanish Speaker Return Calls

Stipulation Modification

Verification of SSN for Support Payer

Central Registry Intake of Responding Cases (Manual Process)

Changing a Local Case to a Responding Intergovernmental Case

Checking and Downloading Electronic Document Exchange (EDE)

Establishing Paternity for Intergovernmental Cases

Global Registration of Foreign Support Order (ROFO)

Initiating Limited Services to another Jurisdiction

Intake for Responding

Modification of a Foreign Support Order

Outreach and Engagement (Intergovernmental)

Petition to Enforce Requesting Registration of Support Order

Petition to Enforce without Registration

Processing Incoming CSENet Transaction

Receiving a Limited Service Request from another Jurisdiction

Adding a Multiple Action Child to AZCARES

Address Confidentiality Program Compliance

Caller Verification Process

Case Transfer from the Clerk of the Court ( COC) Non IV-D to the Division of Child Support Services (DCSS) IV-D

Create, Update and Review Process for Standard Work

Customer Satisfaction Survey

DCSS Review of TANF Months

Email Etiquette v.2

Income Withholding Order (IWO) Compromise

MyFamilyBenefits Portal Password Reset

New Court Order Alert (A0253)

Non IV-D CP Way2Go Process Version

Password Verification

Satisfaction of Judgment (SOJ) Process

Screening Cases for Family Safety Concerns

Submitting Requests to the Policy Unit

Voicemail & Email Set Up

AZCARES Case Closure

Archiving in MadCap Flare

Cloning and Importing in MadCap Flare

Entering Policy Questions

FIPS Codes, State Central Registry, Destination Maintenance, or Foreign Country screens requests

FYI and PPU Procedures

Good Cause Documentation

Judgment/Lien Entry Purge Request Process

LEP Reporting Process

Submitting an e-Flash Request

Updating Eloquence Sample Documents in the PORT Document Matrix

Written Translation

Accounts Receivable

Posting Payments

Unidentified Payments

Payment Disbursement

ACH Returns Report

Bond of Indemnity (BOI)

EPA Forms and Setting up EPC or Direct Deposit

IV-D Returned Checks

Non IV-D Returned Checks

Processing EPC Updates

Reversals

First Team

AZCARES Recoupment Records

Complex PIE (Posted in Error) Request

Recovery Non-Sufficient Funds (NSF) Debt Obligation Deactivation-System Recoupment

Recovery Reversal Outcome Review

Simple PIE (Posted in Error)- Case Status Change Process

Statutory Receipt Date (SRD) Change

Suspense Codes

Case Closed SCLS

Case in Administrative Review - SADR

No Active Debt - SDBT

No Debts on Case - SDNO

Responding Case Needs Intergovernmental Record - SINC

SFAS - Suspense FIDM Asset Seizure

SLEC & SLEA - Suspense Legal Current and Arrears & Suspense Legal Arrears

SNAC Arrears Calculation Required

SNCA Court Instructions

SNCD Support Recipient Deceased

SNCU Only Release Current from Suspense

SNDC Debts Need to be Corrected

SNER System Error

SNFO “Don’t Release Foreign Current (Curr) Payments (Pmts) Until Verified” emails

SNHA Potential Hayden Case

SNIS Potentially Injured Spouse Tax

SNPE Suspected Posted in Error (PIE)

SNRT OJ Retrned Check

SNSP Admin Review Special Instructions

SNSS Specialized Service Action Pending

Special Court Handling - SNAA

SRDS Receipt Failed Processing

SROP Suspense Retro Overpayment / SFTO Overpayment Futures

SRPC - SRD Prior to Case Open Date

SSDT - Special Distribution Conflict

STBR Support Payor Bankrupt Tax Intercept

SUOP - UI Intercept Greater Than Allowed AND SUEB - Manual Allocation May Be Required hold review

Support Payor Bankrupt SBKR

Suspense Codes Initial Steps - Suspense Tax Intercept Joint (STIJ)

SUSPENSE Codes Initial Steps STOP, STOB, SALL, STCL & STNO - Final

Suspense Legal Debt - SLED

Unable to Apply to CP Ledger - SCOB